So last Wednesday, I received good news from ESB eCars. They were going to be replacing the intermittently working chargepoint in Citywest (the one I rely on everyday) and one in the Red Cow Luas stop with new CPs. I was pretty happy about this. As such I pulled up Thursday morning and at 9am on the dot, the workers where there to start the work. I drove back at 13:30 to find the unit in place and powered up. There was one guy left (from ESB eCars) and he explained that it would take about 1hr or so for the unit to talk back to the servers and then it should be working. I stopped by at 15:50 and attempted to use it. “Invalid Tag” was what I was greeted with. Still I thought that this was only part of it settling. 9am Friday morning the same thing happens. I called in the issue and also put up a message on the ESB eCars Facebook page. I was nice and polite about it. I explained I was happy to see the unit go in so fast but that there was an issue. I got a reply later on to say that this brand new unit had a software issue, but not just this one. The unit in the Red Cow stop had an issue too. How does 2 brand units get past testing and get sent out with an issue that causes them to be useless after being setup. Also in the message they said they hoped to have it up by Monday. So it still wasnt too bad. I could limp along. So Monday comes, of course, the unit is showing the same issue. I decided to not drive home but to get a quick charge in Topaz (Newland Cross) and then head to Meath. There is no Rapid chargers near Summerhill with the exception of the Topaz stations near Enfield. To use these I would have to enter the motorway (going the opposite way to work) pay a toll then charge at the RC and then exit the motorway to drive back to Citywest. Anyway, I arrived again this morning to the same error. The problem is, arriving this morning I only had 5km left on the car. I rang the issue in again and posted to ESB eCars Facebook page again. This time I was very annoyed and in my annoyance I did use the word ‘fucking’ when asking them to fix the charger. I got a call from Carra, they said they couldn’t fix it as it was a manufacturer issue (fair enough) but they also went out of the their way to help me. They wired up a standard charger. With this I charged enough to then drive to Newlands Cross and fast charge again. It would seem that the best decision ESB eCars ever made was to choose Carra as their maintenance engineers as they always go out of their way to help you. All in All, about 1hr and 30 mins of my work time was gone which I will have to make up. Now, this is the best part about it. I received a message from ESB eCars saying “as was said before the charge point has a software issue which could take days to fix….. our engineers and IT staff are working on it….. please do not use foul language or we will need to remove your comments…” This is amazing, how helpful is that in alleviating my worries of the charging network. We already told you its broke!!! Of course, I also got the very useful suggestion of why don’t I drive further from home to the fast charging points and sit there after (or during) your working hours so that you can continue on your journey back home. Another sterling suggestion I think you’ll agree.
It’s a real pity, the speed and efficiency of putting the charger in was really brilliant. I was gonna be praising the work done. Unfortunately because of lousy decisions with useless CP suppliers it has all turned bad. So to ESB eCars, I am truly sorry for cursing because of my annoyance with be put out repeatedly on a unit I severely rely on. I hope I didn’t upset your sensitive nature. Anyway, I’m to fill in the hours I missed from today. I might even do some spare ones as I will probably need them for the rest of the week as electromotive half heartedly try to work out why there products don’t work.